Desert View Animal Hospital

Desert View Animal Hospital is a veterinary clinic in Rock Springs, Wyoming, located at 940 Elk St. It is reviewed on Google at 4.7/5 from 272 reviews. The clinic is listed as treating dogs and cats, and at least one reviewer reports the clinic also sees reptiles.

Services

•Veterinary care for dogs and cats
•Reptile appointments reported by a reviewer, including care for a red tail boa
•Ear examinations (reported in a recent review)
•Anal gland-related visit concerns referenced in a recent review
•Rectal examination (reported in a recent review)
•Subcutaneous fluid administration (reported in a recent review)

Pricing

No published pricing information is available.

People

Dr. Pan is mentioned by name in a recent review.

Reviews

Google reviewers rate Desert View Animal Hospital 4.7/5 across 272 reviews. Recent comments include very positive, general praise, along with a detailed negative review describing concerns about handling a fearful/reactive dog, use of restraint during exams and fluids, and dissatisfaction with communication and add-on charges during the visit. One recent reviewer also notes the clinic was willing to see reptiles, including a large red tail boa.

Reviews for Desert View Animal Hospital

Note: Showing the 5 most recent Google reviews out of 272 we track in total. Recent reviews may not be representative of overall sentiment.

Alisa Laver

1 month ago

Angie Sing

2 months ago

Jodi

3 months ago

I had a really disappointing and upsetting experience bringing my dog Bodhi here. He is a reactive and fearful dog, and I specifically needed a vet who understands how to handle dogs like him with patience and compassion. Unfortunately, that was not the case at all. From the start, the staff did not seem trained in handling fearful dogs. They insisted on checking his ears even though that was not one of my concerns and not the reason for the visit. Bodhi was already not feeling well—he hadn’t been eating since we traveled from San Diego, and I brought him in primarily due to concerns about his anal glands. Despite that, they proceeded with an ear exam, using excessive restraint instead of calming techniques, which completely traumatized him. I’ve been to other vets who use simple methods like peanut butter or distraction to ease dogs into exams—none of that was even attempted here. Dr. Pan also did not listen to my concerns. One of the main reasons I brought Bodhi in was to have his anal glands checked. Instead, she performed a rectal exam without addressing that concern directly. Afterward, they wanted to check his anal glands separately for an additional $38 charge, which I refused because I didn’t understand why this wasn’t done during the initial exam. The whole situation felt disorganized and unnecessary. On top of that, Dr. Pan blamed me for being present during the exam and said Bodhi was being “dramatic” when he reacted to having his ears checked. That was incredibly frustrating to hear. My dog was clearly scared and overwhelmed, and instead of adjusting their approach, they dismissed his fear and put the responsibility back on me. By the time they finished restraining him for the ear exam and rectal exam, Bodhi was already extremely stressed. Despite this, they attempted to administer subcutaneous fluids using even more forceful restraint, with zero compassion for his condition. They only managed to give 100 ml and still charged $100 for it, which felt unreasonable given how poorly it was handled. Overall, this experience felt traumatic for my dog and frustrating for me as an owner. I would strongly recommend that this clinic invest in proper fear-free training and learn how to handle anxious or reactive animals with more care and understanding.

Dolores Moreno

3 months ago

ALWAYS THE GREATEST!!

Kyle Jones

3 months ago

They are the best! They have been great to work with! They have seen our dog and reptiles. They were the only place I could find that was willing to see our 7ft red tail boa!